Delivery & Returns
Next Day Delivery - Northern Ireland & UK Addresses Only
If the items you have ordered are in stock, we can offer a next day delivery service. Delivery is offered next day free of charge for any orders over £200 or costs £7.99 for orders under £200.
The guide below gives an indication as to when you can expect to receive your delivery if applicable for next day delivery:-
- Orders placed before 12 noon Monday to Friday will be delivered the next working day.
- Orders placed after 12 noon Monday to Friday will be delivered in 2 working days.
- Orders placed on Saturday & Sunday will be dispatched on Monday and delivered on Tuesday.
When placing your order a delivery estimate will be displayed.
Your order will be delivered by Royal Mail and will require a signature upon delivery. If you are not in they will leave details to arrange collection/rearrange delivery.
Next Day Delivery Exceptions
- We are unable to provide a next day delivery service to the Republic of Ireland, European and International countries.
- If you are applying for 0% APR interest free finance then we cannot guarantee next day delivery as the time frame of the application process can vary and is subject to the receipt of signed documents, however we will do our best to ensure there is minimal delay.
- There may be occasions when we have to order your item direct from the supplier. We'll contact you as soon as possible to let you know if we are unable to deliver within the time frame and will keep you updated on the progress of your order.
- Our diamond rings & wedding rings can be ordered in any ring size required (with the exception of 70% off rings) , if we don't have your size in stock we will order it directly from our supplier which will take around 4-6 weeks to arrive.
- Orders are not processed on the Bank Holidays so please allow extra time for delivery, where applicable delivery dates in the checkout will be reflective of Bank Holidays.
- Engraved items - Please allow an extra 2 working days for engraved items.
Standard Delivery - Northern Ireland & UK Addresses Only
Standard unsigned delivery is free on all orders over £40. For orders under £40 unsigned delivery is £3.99. Please note if unsigned delivery is selected as a delivery method a signature will not be required upon delivery, if applicable it may be left in a safe place at your premises with photographic proof of delivery.
Standard signed for delivery is £4.99. Please note a signature will be required upon delivery. If you are not in they will leave details to arrange collection/rearrange delivery.
We aim to have your parcel to you within 2-3 working days if standard delivery is selected at the checkout, your order will be delivered by Royal Mail. Please note at busy times orders may take longer to arrive.
Standard Delivery Exceptions
- Orders are not processed on the Bank Holidays so please allow extra time for delivery, where applicable delivery dates in the checkout will be reflective of Bank Holidays.
- There may be occasions when we have to order your item direct from the supplier. We'll contact you as soon as possible to let you know if we are unable to deliver within the time frame and will keep you updated on the progress of your order.
- Engraved items - Please allow an extra 2 working days for engraved items.
Free Click and Collect Service - Northern Ireland Addresses Only
We offer a free click and collect service from our Portadown Store in Northern Ireland (4 Market Street, Portadown, BT62 3JY). You will be provided with an estimated collection date when you select your delivery option. Generally if you place your order before 3pm your item will be available for collection from 12pm the following day (excludes weekends and Bank Holidays). Engraved items - Please allow an extra 2 working days for engraved items. You will receive an email confirmation once your item is ready for collection.
For security reasons, only the person who placed the order must collect it from the store. For all orders over £300 you will need to bring photographic ID and proof of order confirmation to collect the order.
Please note our click & collect service is not available for products were Finance has been used as the payment method.
Republic of Ireland, European and International Delivery
We are pleased to be able to offer delivery on a global level. All items will be handled through Royal Mail who will subsequently hand the delivery over to the local postal service provider in your area. Your item will require a signature upon delivery.
Republic of Ireland Delivery
Delivery to the ROI is £10 and will be delivered within 5-7 working days.
European Delivery
Delivery to European countries is £15 and will be delivered within 7-10 working days.
International Delivery
Delivery to International countries is £20 and will be delivered within 10-14 working days.
Please note the above time frames are approximate and may vary depending on the local postal service. Please allow extra time around holiday times.
Returns Policy
After receiving your parcel, if you aren't 100% happy with your purchase, you can still return this to us within 28 days. Simply post it back and we will happily assist with your return or exchange, providing the item is in unworn, brand-new condition, you have all the packaging and proof of purchase.
Please note engraved items are non refundable.
Please post your item/s back to the below address:-
Faith Jewellers
4 Market Street
Portadown
BT62 3JY
Please allow 10 days for your return to be processed. If you requested a refund, it will be issued to the original form of payment used when the order was placed. As soon as your return has been processed, you will receive an email confirmation.
Please ensure that any items returned to us are securely packaged, as we will not accept liability for items lost or damaged in transit for return or exchange. We recommend using recorded delivery and obtaining a receipt for your records when posting items back to us. You are responsible for returning the item and the return postage charge. Please note that an admin fee may be deducted from returns deemed as fraudulent.
For any questions or further assistance, please do not hesitate to contact our customer service team at sales@faithjewellers.co.uk
Please note, this refund policy applies only to orders placed through our website and does not apply to items purchased in store.
Faulty Items
At Faith Jewellers, we are committed to providing our customers with high-quality products and excellent service. If you suspect that your item is faulty please let us know as quickly as possible. Please note that guarantee times may vary depending on the brand and this can be found within your guarantee included with your purchase. If it has been purchased online, please follow the steps outlined below.
Reporting a Faulty Product
- Email: Send an email to sales@faithjewellers.co.uk
- Details: State the issue with the item and attach a photo of the fault.
- Response: Our team will review your email and aim to respond within 2-3 working days. Where applicable we will send you a free returns label to post the item back to us.
- Assessment: We cannot comment on the cause prior to seeing the item. Please allow our team to assess it, and they will happily advise you further. If the item needs to go back to the manufacturer, this may take a few weeks.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date of purchase.
Guarantee and Proof of Purchase
We trust all our products to be of the highest quality and guarantee everything against manufacturing defects. Please note that guarantee times may vary depending on the brand.
Proof of Purchase: Retain your proof of purchase and guarantee booklet enclosed within the product box, as this acts as your full manufacturing warranty.
Please be aware that if you have had your product altered, repaired or adjusted by another jewellers or third party and this has resulted in the item defect this will invalidate your guarantee and render it void. These rights are additional to and do not detract from your statutory rights.
For any questions or further assistance, please do not hesitate to contact our customer service team at sales@faithjewellers.co.uk