Delivery & Returns

Delivery Information

Next Day Delivery – Northern Ireland & UK Addresses Only

If the items you have ordered are in stock, we can offer a next day delivery service. Delivery is offered next day free of charge for any orders over £100 or costs £7.95 for orders under £100.

The guide below gives an indication as to when you can expect to receive your delivery if applicable for next day delivery:-

  • Order before 4pm Monday to Friday and your order will be delivered the following day.
  • Order after 4pm Monday to Friday and your order will be delivered in 2 working days.
  • Order before 11am on a Saturday and your order will be delivered on the Monday.
  • Order after 11am on Saturday to Sunday and your order will be delivered the following Tuesday.

When placing your order a delivery estimate will be displayed.

Your order will be delivered by Royal Mail and will require a signature upon delivery. If this is inconvenient they will leave details to arrange collection/rearrange delivery.

Next Day Delivery Exceptions

·          We are unable to provide a next day delivery service to the Republic of Ireland, European and International countries

·      If you are applying for interest free credit then we cannot guarantee special next day delivery as the time frame of the application process can vary and is subject to the receipt of signed documents, however we will do our best to ensure there is minimal delay.

·       There may be occasions when we have to order your item from a Faith store or in the case of rings direct from the supplier. We’ll contact you as soon as possible to let you know if we are unable to deliver within the time frame and will keep you updated on the progress of your order.

·       Orders are not processed on Bank Holidays so please allow extra time for delivery, where applicable delivery dates in the checkout will be reflective of Bank Holidays

Standard Delivery – Northern Ireland & UK Addresses Only

Standard delivery is free on all orders between £50 and £99 or costs £3.95 for orders under £50. We aim to have your parcel to you within 2-5 working days if standard delivery is selected at the checkout.

Your order will be delivered by Royal Mail and will require a signature upon delivery. If this is inconvenient they will leave details to arrange collection/rearrange delivery.

Please note orders are not processed on Bank Holidays so please allow extra time for delivery, where applicable delivery dates in the checkout will be reflective of Bank Holidays. There may also be occasions when we have to order your item from a Faith store or in the case of rings direct from the supplier. We’ll contact you as soon as possible to let you know if we are unable to deliver within the timeframe and will keep you updated on the progress of your order.

Free Click and Collect Service – Northern Ireland Addresses Only

We offer a free click and collect service from both of our stores in Northern Ireland. You will be provided with an estimated collection date when you select your delivery option. Generally if you place your order before 4pm your item will be available for collection from 1pm the following day in the store you selected (excludes Sundays and Bank Holidays)

For security reasons, only the person who placed the order must collect it from the store. You will need to bring the card used to pay for the order along with the order number. If you have ordered a gift for someone else they will not be able to collect the order.

Republic of Ireland, European and International Delivery

We are pleased to be able to offer delivery on a global level. All items will be handled through Royal Mail who will subsequently hand the delivery over to the local postal service provider in your area. Your item will require a signature upon delivery.

Republic of Ireland Delivery

Delivery to the ROI is £10 and will be delivered within 3-5 working days.

European Delivery

Delivery to European countries is £15 and will be delivered within 5-7 working days.

International Delivery

Delivery to International countries is £20 and will be delivered within 7-10 workings days.

Please note the above time frames are approximate and may vary depending on the local postal service. Please allow extra time around holiday times.  


Returns Policy

After receiving your parcel, if you aren’t 100% happy with your purchase simply send it back and we will be more than happy to give you a full refund or an exchange. Please ensure that the item is in its original packaging and accompanied by your proof of purchase. The items must be returned to us unworn within 28 days.

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

Please post your items back to the below address:-

Faith Jewellers

Unit 41

Rushmere Shopping Centre

Craigavon

BT64 1AA

Please ensure that any items returned to us are securely packaged as we will not accept liability for items lost or damaged in transit for return or exchange. We would recommend when posting any items back to us to do so via recorded delivery and to obtain a receipt for your records. You are responsible for returning the item back to us and the return postage charge. Please do not hesitate to contact us if you have any queries regarding our returns policy.  

Alternatively if you live near one of our stores you can call into store with the item and a proof of purchase where the refund or exchange can be processed for you there while you wait.

Guarantee

We trust all of our products to be of the highest quality and will guarantee everything against manufacturing defects. Please ensure to retain your proof of purchase and guarantee booklet enclosed within the product box as this acts as your full manufacturing warranty. If your item has a manufacturing defect please contact us to arrange return. These rights are additional to and do not detract from your statutory rights.

 

 

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